Takealot issued an apology just an hour into Black Friday‚ after consumers complained that they could not make purchases and that their credit cards were not being accepted as a method of payment.
The online store faced a barrage of criticism soon after it opened for business with its Black Friday sales shortly after midnight.
At 1am‚ Takealot issued a statement on Twitter‚ explaining that customers should find an alternative method of payment.
“We’ve notified our payment partner and they’re working on restoring their services. Please try one of our alternative payment options like instant EFT in the meantime.”
It’s the second year in a row that Takealot has hit major glitches on Black Friday. Last year‚ the entire website crashed and consumers were unable to make purchases for hours.
Thanks @takealot …… site bombing out AGAIN….
— christo roos (@ChrisRosey8) November 23, 2018
— Mama Gabsy (@pmacheka01) November 22, 2018
#Takealot money gone from account, but takealot app says 'awaiting payment' 😡
— FalastinFreedom (@FalastinFreedom) November 22, 2018
Takealot Not Responding 🙆♂️ …
— Thunder Foot | Rufusman 🇿🇦 (@MrChambersZA) November 23, 2018