This week we chat with Luleka Madikizela, who owns and runs a beauty salon called New Leaf Spa and Salon. She shares her tips and expertise on running a successful business that caters for various beauty needs.
What inspired you to start your beauty business, and how has your journey been so far?
While I was still working as an auditor, my husband and I were exploring ways to generate additional income. When this opportunity arose, I wasn’t actively looking. An acquaintance I hadn’t spoken to in three years unexpectedly reached out, informing me that the property where the salon was located was up for sale. It was already fully set up, complete with all the necessary equipment. Given that I was not working at the time, I saw it as the perfect opportunity.
So far, the journey has been both exciting and rewarding. Like any business, there have been challenges, but the growth, the amazing connections I’ve made, and the impact I’ve seen in my clients’ lives make it all worth it.
What hair care services do you offer, and how do they cater to different hair types and textures?
We offer a wide range of hair care services tailored to different hair types and textures. Our services include Botox treatments, Brazilian treatments, braiding, cuts, colouring, and protective styling.
What nail services do you offer?
Our nail department offers gel nails, manicures, and pedicures. We use high-quality products that nourish and protect the nails, helping to prevent breakage and promote overall nail health.
What’s your best tip for keeping nails looking fresh and strong?
To keep nails strong and looking great after a manicure, we recommend moisturising your cuticles daily, avoiding excessive exposure to harsh chemicals, wearing gloves when doing household chores.
Which types of massages and facials do you offer?
We offer a range of relaxing spa treatments, including Swedish massage, hot stone massage, deep cleanse facials, hydrating facials, and dermaplaning facials.
What’s your most requested spa treatment, and why do you think clients love it?
Our full-body Swedish massage is the most requested service, largely because of the dedication and care we put into every session. We prioritise our clients’ comfort, ensuring a relaxing experience by maintaining the perfect ambiance and delivering the right pressure based on their preferences. Our skilled therapists are attentive throughout the session, making adjustments as needed to provide a truly personalised and satisfying massage experience.
How has the public responded to your business since you started?
Since we started, the public response has been very positive. However, we acknowledge the challenges of the current economic climate, which has led to both slow periods and times of growth.
What are some of your future goals or plans for your brand?
Our future goal is to expand our offerings, but for now, our focus is on perfecting the services we currently provide to ensure the best possible experience for our clients.
What challenges have you encountered and how have you overcome them?
One of the biggest challenges has been going through economic ups and downs which have led to both slow and good seasons. Additionally, maintaining consistency in service quality and finding skilled professionals who align with our standards have also been key areas of focus. We have overcome these challenges by prioritising customer satisfaction.
How do you ensure a great customer experience in all three departments?
To ensure an exceptional customer experience across our salon, spa, and nail departments, we emphasize personalised care, professionalism, and attention to detail. From the moment a client walks in, we create a welcoming and relaxing atmosphere.
What advice do you have for someone who wants to start their own beauty business?
For anyone looking to start their own beauty business, my biggest advice is to start with a clear vision and a passion for the industry. Do thorough research on your target market, understand the services that are in demand, and invest in quality products and skilled professionals. The location of your business is also important, look for an area that has traffic but is also upmarket.
Is there anything else you would like our readers to know about you or your business?
What I want readers to know about me and my business is that we are deeply committed to providing top-quality beauty and wellness services. Our goal is not just to offer treatments but to create a space where clients can relax, feel confident, and receive expert care.
Where can our readers find you? (contact details/social media)
Facebook: The New Leaf Spa. TikTok: @thenewleaf_spa_salon. Instagram: @thenewleaf_spa_salon. WhatsApp: 073-025-0965.
