RE: ERROR ON BCM ACCOUNT
I have been phoning and e-mailing Buffalo City Municipality (BCM) billing enquiries regarding an electricity account that I received in May 2017 for R109 935.23 and R94068.81 in August.
We went to the Beacon Bay Branch (of BCM) in June when we received the first account and they assured us that the matter would be sorted out.
I have been pushed from pillar to post and cannot find one person who can take ownership of this problem or show any interest in fixing it.
I have been given numerous telephone numbers and all of them do not get answered at all. The toll free number 086-111-3017 gives a message that the operators are all busy and to try again later. In addition to this error, we are being charged interest of R700 per month.
If they look on the account they can see that the meter reading brought forward is nil, which was the cause of the overcharge.
I am really concerned that our electricity supply gets disconnected and that they will not reconnect us until a payment is made. I know of people that this has happened to and they have had to pay the incorrect amount and then submit a claim. I am not in any financial position to be able to do this.
I am really hoping that this will get an urgent response from someone in the municipality that can correct this as soon as possible. Thank You so much.CA Berndt