Boarding calls get the chop

Passengers departing from the East London Airport can expect a ‘silent’ airport as they won’t receive boarding calls from July 1.

This after Airports Company South Africa’s (ACSA) announced on Monday that the intervention to reduce noise levels will be applied to five other regional airports in the country.

ACSA Regional Airports Senior Manager, Senzeni Ndebele said that they are trying to improve the customer service received by passengers with noise reduction.

“This is in line with international best practice where airports have adopted a ‘silent airport’ policy to improve airport ambience,” said Ndebele.

The onus will be on passengers to carefully note their flight and boarding times carefully on their tickets. Standard operating procedures for most domestic flights require that passengers start boarding at least 30 minutes before the scheduled departure time.

Centralised terminal announcements will only be done in cases of gate changes, flight time changes, security matters, system failures and extraordinary customer service problems such as lost minors.

Ndebele added that they “believe passengers will benefit from an improved travel experience”.

This follows the implementation of noise reduction measures taken at other airports within South Africa last year, after the company commissioned independent customer surveys which noted complaints about noise levels in airports.

Port Elizabeth International Airport, Bram Fischer International Airport, George Airport, Upington International Airport and Kimberley Airport are also part of the ‘zero noise’ airports.


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